The agreement that keeps things clear.

These Terms of Service ("Terms") govern your access to and use of the Pace profitability platform and related services (the "Services") provided by Pace Software, Inc. ("Pace," "we," "us" or "our"). By creating an account or using the Services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

Pace provides a platform for agencies to manage clients, retainers, time and margin, including reporting, alerts and data import. We may change, add or remove features over time and will use reasonable efforts to notify you of material changes.

3. Accounts

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account.
• You must notify us promptly of any unauthorized use of your account.
• Each team member must authenticate individually; shared accounts are not permitted.

4. Plans and Fees

• Access to the Services is provided on paid plans, billed in advance on the cadence you select.
• Fees are quoted in your local currency where available and do not include applicable taxes, which may be added.
• Unless otherwise stated, early adopter pricing is locked in for as long as you remain on the plan.
• You can change or cancel your plan at any time. Paid amounts already billed are not refundable except as required by law.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful or fraudulent purpose.
• Upload data you are not authorized to process.
• Attempt to access, probe or interfere with systems or other accounts.
• Reverse engineer, decompile or attempt to extract source code.
• Resell, sublicense or rent the Services without our written consent.

6. Your Content and Data

You retain all rights to the data you upload to the Services ("Your Data"). You grant us a limited license to host, process and display Your Data solely to provide the Services to you. We do not use Your Data for any purpose other than providing the Services, and we never sell it.

You are responsible for the accuracy and legality of Your Data and for ensuring you have the rights to process it.

7. Data Export and Deletion

You may export Your Data (as PDF or CSV) at any time while your account is active. You may request deletion of Your Data at any time. Upon termination, we will delete or return Your Data in accordance with our standard data handling practices and applicable law.

8. Intellectual Property

The Services, including all software, design, text and graphics, are owned by Pace or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms. All trademarks are the property of their respective owners.

9. Confidentiality

Each party will protect the other's confidential information using the same care it uses for its own, and will not disclose it except to personnel and processors with a need to know and bound by confidentiality obligations.

10. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or operate without errors, or that results will be accurate. The margin and financial figures shown are informational and do not constitute financial, legal or tax advice.

11. Limitation of Liability

To the maximum extent permitted by law, Pace shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to these Terms or your use of the Services. Our total aggregate liability shall not exceed the amounts you have paid to us in the twelve (12) months prior to the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Pace and its personnel from claims arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

13. Termination

• You may terminate your account at any time from within the Services or by contacting us.
• We may suspend or terminate access if we reasonably believe you have violated these Terms or that continued access poses a risk to the Services or others.
• Sections that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, limitation of liability and indemnification) will survive.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced within the Services or by email. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction.

16. Contact

Questions about these Terms? Contact us at hello@pace.so.